Will Herrick

21 years of professional systems experience in managing mixed Windows and Linux environments, with a speciality in hybrid multi-cloud architectures, including expert-level knowledge of Google Cloud and advanced-level knowledge of AWS, Azure, Windows, and Linux (Debian/RHEL). Skilled with many aspects of managing physical and virtual computer systems and data centers, including Active Directory, storage, automation and orchestration, scripting, disaster recovery, documentation, and addressing the root causes of issues. Trained in ITIL Foundations v4 best practices.

21 years of professional data and voice networking experience, with a specialty in Virtual Private Cloud (VPC) networking. Proficient with physical and virtual networking hardware, software, and protocols from many vendors, particularly Cisco. Focused on and hyper-aware of network security and vulnerability enumeration/remediation; member of cybersecurity teams, trained in white-hat hacking, understands the hacker mindset. Skilled with software collaboration platforms, telephone systems, mobile device management (MDM), and videoconferencing.

21 years of professional cybersecurity experience, including 5 years as an active member of zero trust focused cybersecurity and Product Security teams. Experienced with vulnerability enumeration and remediation, penetration testing, threat modeling, risk mitigation, red teaming, CTF, implementing and working with SIEMs, conducting fake phishing campaigns, coordinating user security training, and vendor compliance monitoring and management.

6 years of professional Site Reliability Engineering experience, ensuring that cloud infrastructure is secure, reliable, and cost-effective. Experience with developing and implementing system monitoring and alerting tools, automation and configuration management tools including Terraform and Ansible, disaster recovery planning and more. Proven track record in improving system reliablity, security, and repeatability via Infrastructure as Code (IaC).

22 years of professional IT support experience and expert-level user/client support abilities. Lifelong interest in/fascination with computers and technology. Accomplished at providing conscientious, patient, thoughtful, and thorough IT assistance to internal and external customers of all management and technical skill levels. Some skill and experience with programming (Ruby, Python, Java) and web development.

Dual US and Canadian citizen, fully COVID-19 vaccinated, excellent English and basic French language abilities. Comprehensive problem-solving, troubleshooting, and analytics skills. Works well both collaboratively and independently. Curious, friendly, proactive, enthusiastic self-starter; effective, detail-oriented, punctual, reliable, hard-working, organized, deadline-focused, and self-motivated. Loves exploring new technologies, and motivated to pick up new tech skills quickly.

I'm available and eager to help your organization achieve and exceed its technology goals. Please contact me via email, phone, or LinkedIn using the links on the left.